Customer Service Representative
What We Are Looking For
- Genuine interest in providing an exceptional customer experience
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
- Excellent communication, interpersonal and organizational skills
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment
- Prompt responses to internet inquiries with courtesy, accuracy and professionalism
What You Can Bring To The Table
• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey, from generating sales appointments, to answering/forwarding communications promptly and professionally, to scheduling the first service appointment for vehicles sold
• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services
• Technical Expertise: Understand and use CRM and lead management tools to accurately manage inquiries, update customer files, compile necessary reports and forms on a timely basis, and follow-up on repeat business
• Consistency: Ensure that all dealership websites are up-to-date and optimized to attract new and repeat business, and reflect all current promotions and advertising
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.
Our Compensation Plan for you will include: Flexible Hours, Salary Pay, 401k Benefits, Performance Bonuses.
Please email resumes to kmoler@frederickmotor.com
Body Shop Technician
Knowledge of:
- The methods, materials, tools, equipment and practices of auto repair trade
- The occupational hazards and safety precautions of auto body repair trade
- Windows based computer system and measuring software designed to measure upper and lower body
- Basic methods of mixing hardeners and reducers
Skills in:
- The use and care of tools and equipment
- The use of electric, or gas or other welding and brazing equipment for steel and aluminum
- The use of frame straightening and aligning equipment
Ability to:
- Align or replace damaged parts according to manufactures specification
- Follow written estimates on damaged vehicles
- Present ideas, both orally and in writing
Please email resumes to mgemmell@frederickmotor.com
Service Advisor
Job Responsibilities:
- Provide customers with great customer service and assist them with their automobile issues and questions.
Job Duties:
- Must be able to perform a wide variety of tasks
- Greet and assess customer needs, write service orders, and answer phone calls & schedule appointments
- Verify and collect payment for work performed
- Keep customers up to date on their vehicle repair status and complete factory training
Job Skills:
- Great communication skills, multi- talker, problem solver
- Have the ability to exercise patience with our customers
Please email resumes to cdeckert@frederickmotor.com
Professional Sales Consultant
Job Responsibilities:
- Sells automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers; closing sales.
Job Duties:
- Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
- Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
- Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
- Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
- Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
- Provides sales management information by completing reports.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Please email resumes to kmoler@frederickmotor.com
Automotive Subaru Service Technician
Job Responsibilities:
- Responsible for performing vehicle repairs and maintenance work as assigned in accordance with dealer and factory standards
- Perform work as outlined on repair order
- Diagnose the cause of any customer concerns
- Gather parts and labor prices to develop an accurate repair estimate
- Perform a multi point inspection on every repair order
- Verify the complaint and document the cause and correction accurately
- Road test all vehicles before turning in the completed repair order to your service advisor
- Attend scheduled factory training
- Ensure the customers cars and your work area are kept clean
Job Qualifications:
- Valid driver's license and a clean driving record are required
- Has the necessary tools to perform vehicle repairs
- Valid social security card required
- Has the ability to stand for long periods of time
- Have the ability to lift heavy weights multiple times during the designated work shift
- ASE and factory certifications preferred
Please email resumes to aking@frederickmotor.com